DIRECTOR OF OPERATIONS, WEST-SOUTH REGION, MASS GENERAL BRIGHAM MEDICAL GROUP
Company: Partners HealthCare
Location: Somerville
Posted on: October 16, 2024
Job Description:
About UsMass General Brigham Medical Group represents the merger
separate community medical groups within the Mass General Brigham
system into one harmonized and high-performing organization:
- Brigham and Women's Harbor Medical Associates
- Cooley Dickinson Medical Group
- Mass General Brigham Community Physicians
- Mass General Brigham Integrated Care
- Mass General Brigham Urgent Care
- Newton Wellesley Medical Group
- North Shore Physicians Group
- Pentucket Medical Associates
- Wentworth Douglass Health PartnersThe OpportunityDirector of
Operations - in the West/South Sub Region.General SummaryKey focus
areas include practice oversight, process improvement and
supporting system goals, financial and budgetary oversight, and
partnership with clinical leadership. -
- - - - Leadership and oversight of
practice operations, providing support to direct and indirect
reports. Responsible for ensuring the consistency of clinical and
administrative operations.
- - - - Ensure adherence with MGB corporate policies &
procedures, and alignment with both the MGB Medical Group and MGB
Enterprise strategy.
- - - - Will exercise their solid understanding of financial
principals and will address budget variances quickly and
effectively.
- - - - Participate with the development of budgets and be
accountable for results.
- - - - Will be responsible for working with contracted vendors
to ensure compliance with enterprise standards and fiscal
alignment.
- - - - Coordinate with MGB marketing to implement strategies to
increase volume and drive new patients to clinics.
- - - - Will facilitate the consistent growth of the practice(s)
by achieving annual visit volume (both in-person and virtual) and
financial objectives each year.
- - - - Collaborate with Executive Director, Medical Director to
guide the development of "best practice" performance standards
related to service line access and capacity management, staff and
provider schedules, productivity expectations, and patient flow. -
- - Work collaboratively with MGB MG and Operational leaders to
implement staffing models that are appropriate to the volume and
intensity of services provided and the number and mix of clinical
providers.
- - - - The Director will also work closely with the local
Medical Directors on day-to-day clinical and business operations,
including provider services (both face-to-face and virtual). - - -
Monitor patient experience metrics and proactively address with
medical and operational leaders those clinicians or practices not
achieving performance expectations. - - - Ensures standard
operational policies and procedures are followed consistently
across practices as appropriate. - - - Promote a team-based
practice environment where all staff work to the level of their
license and/or training and demonstrate a commitment to the
patient-centered care model and ambulatory flow. - - - In
conjunction with the Executive Director and Medical Director
develop a supportive, caring culture that fosters professional
satisfaction, resiliency, and development and joy in the practice
of patient care. - - - Accountable for establishing a culture of
service excellence across all practice sites. - - - Ensure employee
morale via open lines of communication and fair, equitable and
transparent treatment. Helps foster an atmosphere that recognizes,
celebrates, and rewards both individual and team accomplishment. -
- - Directly supervises the service line operational leaders and
provides coaching and opportunities to professional development.
Mentors and develops direct reports providing continuous support
and feedback. Initiates counseling and disciplinary process as
necessary. Ensures the operational leadership team serves as role
models for the organization's values and culture. Responsible for
business planning efforts in coordination with business finance
subject matter experts, as well as being the key leader for
reporting out on dashboards and any other performance tools.
Keywords: Partners HealthCare, Barnstable Town , DIRECTOR OF OPERATIONS, WEST-SOUTH REGION, MASS GENERAL BRIGHAM MEDICAL GROUP, Executive , Somerville, Massachusetts
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