Vice President of Operations - Independent Luxury & Lifestyle

Company: Pyramid Global Hospitality
Location: Boston
Posted on: October 30, 2024

Job Description:

OverviewWhat a fantastic opportunity for a talented, experienced Vice President of Hotel Operations (VPO) with a history of Independent Luxury & Lifestyle Hotels and Resorts in the West Region! This is a REMOTE position but candidates who live in the western half of the US are preferred. Wellness and travel distance is important to Pyramid.This VPO will be responsible for leading the operating disciplines within an assigned group of Independent Lifestyle & Luxury Hotels and Resorts to deliver outstanding balanced scorecard results in the properties for which they are responsible. The position will have responsibility for coordinating efforts around sales, marketing, e-commerce, revenue management, cost management, asset positioning, brand identity, guest satisfaction, associate satisfaction, market share, capital planning, annual business planning, forecasting, and implementation of company programs, processes, and policies for all the properties within their region to achieve performance excellence. They are also responsible for coordinating with the finance discipline to ensure that proper controls and financial management are in place within the hotels in their region. The VPO will work to ensure alignment of strategy amongst the noted disciplines and proper communication between these organizations at the regional and property level to ensure a seamless and coordinated approach in company operations.--- Oversee development and orchestration of property strategies around direct sales, revenue management, marketing, distribution, and e-commerce to maximize revenue and market share performance of each property.--- Oversee development and orchestration of property strategies to minimize costs, drive positive guest and associate satisfaction while driving maximum profit performance at each property.--- Provide support and leadership to the General Managers in an assigned group of hotels.--- Ensure that each hotel has developed brand identities that are actively demonstrated as a customer deliverable, each hotel has defined asset positioning, and developed experiences and programming which assist with outstanding guest satisfaction.--- Oversee development and orchestration of capital planning and implementation/execution of company programs, processes, and policies at each property and throughout the above property team.--- Ensure programs are in place for asset inspection and protection at every property. --- Drive performance through innovation and utilization of modern tools and technologies to enhance outcomes.--- Travel to region properties or elsewhere as necessary. Direct oversight properties must be visited quarterly at a minimum. --- Develop strong relationships with all owners and asset managers in the respective properties.--- Ensure all division members attract, hire, train, motivate, mentor, performance manage and retain top talent in your region in alignment with company practice and in support of the desired company culture and service delivery expectations.--- Use data-driven insights to identify and achieve the optimal performance (including vis a vis our competition) in all our properties. --- Drive company mission, vision, values, and purpose.Responsibilities QUALIFICATIONS:Extensive Independent Luxury & Lifestyle Hotel and Resort experience required.The ideal candidate will live in the western half of the country.Minimum of 15 years in hospitality operations leadership delivering consistent strong results; multiple diverse experiences serve to strengthen a candidate's profile.Four-year college degree required.Previous success in multi-property and regional oversite required.Proven success in team selection, situational leadership, motivation, leading change, team building and accountability to achieve breakthrough performance across the organization.Must possess a strong capability to analyze information, understand and identify opportunities for improvement and lead others to successfully act on identified opportunities. Strong organizational and problem-solving skills along with an ability to prioritize work to achieve maximum performance from available resources.Thorough understanding of best practices in hospitality operations and capability to conduct these differing disciplines in a common strategy to maximize performance in a group of disparate properties.Excellent communication skills and ability to marshal resources to achieve company goals and objectives. #KeyExecPI482f20b06c9f-25660-35891503

Keywords: Pyramid Global Hospitality, Barnstable Town , Vice President of Operations - Independent Luxury & Lifestyle, Executive , Boston, Massachusetts